Configure Two-Factor Authentication (2FA) | NOC.org Support

Two-factor authentication (2FA) adds an extra layer of security to your NOC account by requiring a time-based one-time password (TOTP) in addition to your regular password. This guide covers enabling 2FA, setting up an authenticator app, and managing backup codes.

Supported Authenticator Apps

NOC supports any TOTP-compatible authenticator app, including:

• Google Authenticator (iOS, Android)
• Authy (iOS, Android, Desktop)
• 1Password (iOS, Android, Desktop)
• Microsoft Authenticator (iOS, Android)
• Bitwarden (iOS, Android, Desktop)

Step 1 — Enable 2FA

1. Log in to the NOC Dashboard.
2. Click your account name in the top-right corner and select Account Settings.
3. Click the Security tab.
4. Under Two-Factor Authentication, click Enable 2FA.
5. You will be prompted to enter your current password to confirm your identity.

Step 2 — Scan the QR Code

1. A QR code will appear on the screen along with a text-based secret key.
2. Open your authenticator app on your phone.
3. Tap the + or Add Account button in your authenticator app.
4. Scan the QR code displayed in the NOC Dashboard. If you cannot scan the code, tap Enter manually and type in the secret key shown below the QR code.
5. Your authenticator app will now generate a new 6-digit code every 30 seconds.

Step 3 — Verify the Code

1. Enter the current 6-digit code from your authenticator app into the Verification Code field in the dashboard.
2. Click Verify & Enable.
3. If the code is correct, 2FA is now active on your account.

Step 4 — Save Your Backup Codes

After enabling 2FA, NOC generates a set of 10 one-time backup codes. These codes let you log in if you lose access to your authenticator app.

1. Copy or download the backup codes displayed on screen.
2. Store them in a secure location (e.g., a password manager or a printed copy in a safe).
3. Each backup code can only be used once.

Important: If you lose both your authenticator device and your backup codes, you will need to contact support@noc.org with identity verification to regain access.

Logging In with 2FA

1. Enter your email and password on the login page as usual.
2. On the next screen, enter the 6-digit code from your authenticator app.
3. Click Verify to complete the login.
4. If you do not have your authenticator device, click Use a backup code and enter one of your saved codes.

Regenerating Backup Codes

If you have used most of your backup codes or want to invalidate the old set:

1. Go to Account Settings » Security » Two-Factor Authentication.
2. Click Regenerate Backup Codes.
3. All previous backup codes are immediately invalidated.
4. Save the new set of codes securely.

Disabling 2FA

1. Go to Account Settings » Security » Two-Factor Authentication.
2. Click Disable 2FA.
3. Enter your password and a current TOTP code to confirm.

We strongly recommend keeping 2FA enabled at all times to protect your account.