Change Nameservers on GoDaddy | NOC.org Support

This guide explains how to change your domain's nameservers at GoDaddy to point to NOC. After updating, NOC will manage DNS resolution for your domain.

Before You Begin

• Add your domain to the NOC Dashboard and note the assigned nameservers (ns1.noc.org and ns2.noc.org).
• Confirm that your DNS records have been imported into NOC and are correct.
• Have your GoDaddy login credentials ready.

Step-by-Step Instructions

1. Log in to your GoDaddy account.
2. Navigate to My Products (click your name in the top-right, then select My Products).
3. Under Domains, find the domain you want to update and click it to open domain settings.
4. Scroll down to the Nameservers section and click Change.
5. Select Enter my own nameservers (advanced).
6. Clear any existing nameserver entries and enter:
   • Nameserver 1: ns1.noc.org
   • Nameserver 2: ns2.noc.org
7. Click Save.
8. GoDaddy will display a warning that changing nameservers will affect DNS. Click Continue to confirm.
9. You may be asked to verify the change via email or two-step verification. Complete the verification to finalize.

Propagation Time

Nameserver changes at GoDaddy typically propagate within 1 to 4 hours, but can take up to 48 hours. During this period, DNS queries may intermittently resolve through either the old or new nameservers.

Verify the Change

Use the dig command to confirm your nameservers have been updated:

dig example.com NS +short

Expected output:

ns1.noc.org.
ns2.noc.org.

Important Notes for GoDaddy Users

• GoDaddy Premium DNS: If you have GoDaddy Premium DNS enabled, you need to cancel or disable it before switching to custom nameservers. Go to DNS » Premium DNS and turn it off first.
• Domain forwarding: If you have domain forwarding set up through GoDaddy, it will stop working after the nameserver change. Configure any necessary redirects in the NOC Dashboard instead.
• Email hosting: If you use GoDaddy email, ensure your MX records are correctly configured in NOC before changing nameservers to avoid email disruption.

Troubleshooting

• Cannot save nameservers: Check if your domain has a registrar lock or pending transfer status. Remove the lock from the domain settings page before making changes.
• Verification email not received: Check your spam folder. GoDaddy sends verification to the account email, not the domain's WHOIS contact.
• DNS not resolving after 48 hours: Log into NOC and confirm your DNS records are active. Run dig example.com A +trace to identify where resolution is failing.